Terms and conditions


These terms are here to help you and us get the most from your sessions and courses with us as well as bought books.

They set out the expectations and minimum terms we can expect of both parties.


In one to one your consultant will do everything possible in line with our processes to enable you to achieve results and desired outcomes.

Your consultant will work with you to identify barriers and solutions and provide proven approaches and advice based on our deep professional and personal experiences and 20+ years in the space of training.

You accept full responsibility for all decisions and courses of action taken during your coaching period.


The consultant will not divulge what is shared in the coaching relationship without consent. You, of course, are free to discuss the coaching relationship with anyone at any time.


All sessions are scheduled in advance by agreement between you and your consultant - using the planning system Calendly. If for any reason you cannot attend a scheduled session you are fully responsible for informing your consultant and arranging an appointment at least 48 hours in advance, otherwise the session will be deemed forfeit. You are responsible for rescheduling via calendly or contact (and receive reply) via email.


By making the first payment you agree to the full schedule as explained on your payment plan which may vary in the length of the term.

Eligibility to cancel the agreement and payments is limited to 5 business days. This refund is only available if services have not commenced.

Requests to terminate the contracts outside of this are limited to the discretion of the Management team.


All notice of cancellation must be in writing and delivered by mail or email to hello@karentoftegaard.dk. A cancellation notice will be deemed on the date on which the cancellation is received by us.

Please Note: No refunds, credits or transfers are available for no-shows.


The courses and programmes are created and sold as whole packages and cannot be altered or partially completed in any way. There is a minimum term of 6 months for all our group programmes.


If any instalment payment should default, the Client will have five (5) days to rectify the situation. Any scheduled coaching session(s) will be postponed until payment is received within 5 days, all discounts and bonuses will be forfeited and full payment will apply. If a Client should default on any instalment payment, the result may be cancellation of the Programme and the Cancellation Policy will apply. Any credit card decline will result in a penalty from our payment processing company in cases of payment default and may result in additional fees being applied.


The facilitator/consultant reserves the right to change, modify or cancel any programmes as considered necessary. Any such change will be made in consultation with the Client.


If at any time the Client or Consultant believes the Sessions and agreement are no longer serving the needs of the Client they may initiate a discussion to rectify the situation, before cancelling the Programme or Sessions.


All material relating to the courses and programmes is subject to copyright and other intellectual property rights. All materials may not be recorded, used or reproduced without the written permission of the owner.


You understand that all action taken is performed voluntarily and is your responsibility. Clients should seek independent professional advice before undertaking any physical, business or investment actions.


By buying any of our services you agree to abide by the terms and conditions as set out above.